Business spreads like wildfire -Please tell us about yourself, your education and experience?
My name is Mirza Fawad Ahmad. I have done Masters in banking and finance from the University of Management and Technology. I have been in the industry from past 10 years. After 10 years line I started in this very organization as an accountant but soon I realized that I am in an alien pitch. I am more of a salesperson. My leadership was kind enough to allow me to switch my career altogether, “From Accountant to Sales Person”. Ever since this change, I am successfully working my way up the ladder.
l For how many years you are working with Multiline Engineering and what is excellence in this organization?
u It has been 7 good years in Multiline, first one year in the finance department and then as I mentioned earlier I moved to my dream job as a salesperson. I have never looked back ever since.
l What are your core responsibilities?
u Now, I am responsible for my entire sales team, its sales targets and departmental coordination.
l What is the importance of after-sales service in the power generation industry?
u After sales service is not only essential in the power generation industry but in every company, this is the most vital factor that plays an important role in the company’s success. It plays an important role in customer satisfaction and retention. It generates loyal customers and increases a brand value. They speak well about the organization and its product & services. I would like to add that in my experience of 10 years I have fondly observed that business grows like wildfire if it is accelerated by a positive word of mouth. In Multiline we provide the best after-sales services, more than 80% of our new customers are referred to us by existing customers. This means a lot for us.
l Are you satisfied with the quality of fresh engineers?
u Well, we have a rigorous screening mechanism in place. We hired the best of the best. I am more than satisfied without engineering team. They are the ones helping us realize our sales targets
