BOP Rejects Reports of Cyberattack, Clarifies Credit Card System Glitch

PAKISTAN

The Bank of Punjab (BOP) has categorically rejected media reports suggesting a cyberattack on its systems, clarifying that the issue stemmed from a temporary technical glitch in its credit card system.

In a statement issued to the Pakistan Stock Exchange (PSX), the bank said that during routine monitoring it identified certain irregular credit card transactions and immediately initiated an internal review. The investigation established that the transactions occurred due to a system-related issue, which temporarily allowed a limited number of existing customers to execute unauthorized transactions.

BOP clarified that the issue was not linked to any cyberattack, nor was it associated with any government scheme or programme, including the Asaan Karobar Card. The incident affected only a specific set of credit card holders and did not impact the bank’s overall operations.

The bank said the identified system gap has since been fully rectified, adding that a recent system update carried out on Friday, January 2, 2026, had no connection with the issue. Recovery actions have been initiated in line with the bank’s standard procedures, and most affected customers have already come forward and started settling over-limit amounts.

Addressing speculation regarding the scale of the issue, BOP stated that claims circulating about the quantum of the amount involved are exaggerated and incorrect, and emphasized that the situation remains fully manageable for the bank.

The bank further said that all impacted credit card holders have been contacted and informed accordingly, while customers who have not been approached by the bank remain unaffected and need not be concerned.

BOP also advised customers to remain vigilant against unauthorized approaches, urging them to engage only with verified bank officials after proper identification and to avoid entertaining any suspicious contacts.

The clarification was issued as part of the bank’s broader public awareness campaign aimed at addressing rising cyber fraud-related concerns. For further information, customers have been advised to contact the BOP helpline. – ER News Desk

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